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Buyer beware, this is not a reputable company. My husband and I did 8 excursions with Sandras Cruise Tours in Europe in July 2022. You certainly get more for your money in the comfort of an air-conditioned coach. Always on time with professional tour guides on the coaches.
Business Details
In comparison to other tour operators, they are lower priced and one of Sandras tours is usually a combination of two separate tours of other operators. In addition to all our Europe ports of call, we also did all of our Asia--, amazing tours in multiple Japan ports and Indonesia was unbelievable. Currently booking more excursions for our Singapore Panorama Oct 2024. Today, O’Leary is a travel agent offering a full suite of services from booking cruises, getting flight and hotel reservations lined up, and of course, organizing port tours. However, there have been obstacles along the way.
Sandra O’Leary of Sandra’s Cruise Tours…
Also, the company that the OP mentioned is in Greenland. Wow, that sux, seems there's scammers everywhere these days...
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“People were coming to me because I offered a price better than the rest of the excursions available,” O’Leary explained. The second time she put a tour together, she realized that this could turn into a business, and Sandra’s Cruise Tours was born. We will sail along the beautiful coast of Santorini for approximately half hour admiring the amazing views of the beautiful cliffs from below. We missed a port and although the tour stated clearly refundable she did not refund us the money. Side note which makes it even worse, she kept all of her clients money and never paid the original vendor.Do not book with her.
In PV, I think we're going to go with the tour guide friend of Mazatlan Frank for the 4 hour sights tour. I don't want to spend much time in a van, but it is a must that we go to Mama Lucia's for their almond tequila as we have to bring back an entire case + of the stuff for family/friends. We hAVE DONE THE DOLPHIN SWIM AT SEA LIFE PARK IN PV. You can do it all on your own, just grab a cab off the ship and it is 20 minutes away. Pay for a dolphin swim and it includes admission for the day to the water park.
The swimming with sea lions thing sounded so cool. I went onto trip advisor and searched puerto vallarta attractions, then las caletas. I would seriously recommend reading the reviews there. After reading it all, I decided against that tour and will probably do the geronimo catamaran instead. Btw, i am a dink (double income no kids), too. This summer we had a port cancelled and I was refunded by Sandra without even requesting.
BBB Reports On
She replied if the cruise ship does not port the tour is refundable. She is now stating the tour was always non refundable. This was no where on her web old site on terms and condition or tour description. She then started a new web site and completely changed the tour description to state non refundable. I booked march 3, 23 and have screen shots of her tour description dated march 30th, 23.
Customer Complaints
The Legend didn’t port and we didn’t get our money back. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
Business ProfileforSandra's Cruise Tours
Many missed the whale watching because the boat left 30 minutes before scheduled. The Iceland tours had the worst tour guides ever. I really didn't care about the tour guides 7 kids by 7 fathers or her trouble with alcohol. I really wish I had learned more about the country than the guides personal life. We booked three excursions with Sandra in Europe 2023. Sandra did not even sail on our trip, and instead got amateur volunteers to run the show.
They were very well organized with excellent guides. In particular, the Santorini excursion allowed us to completely avoid waiting for a cable car to take us down to the dock and our private boat even tendered us back to our ship! Only comment I have (no reflection on the tours) is for those with mobility issues. Both Santorini and Acropolis/Parthenon require walking up significantly STEEP inclines and stairs. I opted for the Yael partially due to the size of the boat. I much prefer not to be in the water with 50 other people running into you and over you.
The other thing is that Gil customized the times for me to accomodate the times our ship is in port. We are sailing with him from 12pm to 3pm rather than his usual time, 10am to 1pm. I actually called and spoke with him on the phone. We felt that the extra service and consideration warranted the extra cost of $12 per person. It all depends on what kind of experience you are looking for. Some people might prefer the boats with large groups of people.
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After the port was missed september 8, 23. We booked a tour through Sandra's cruise tours to Greenland, We arriving on a cruise ship and the cruise was not offering tours for Greenland. On Sandra's website when booking it stated that the tour was fully refundable if we did not get to the port.
The tours are great for the whole family! I particularly liked her tour in the Scottish Isles. Martell Foundation by donating auction items, which funds medical research to discover new treatments and cures for cancer with the support of the music and entertainment industries. A world without cancer is possible through targeted and bold investments in high-risk, high-gain cancer research that advances science and ultimately saves lives.
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